Who we are
Our website address is: https://sneakfresh.com.
At SneakFresh, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or use our services.
1. Information We Collect
We may collect the following types of information:
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Personal Information: Name, email address, shipping address, and contact details when you place an order.
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Payment Information: Processed securely through third-party payment providers; we do not store your payment details.
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Order Details: Purchase history and preferences.
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Device & Usage Data: IP addresses, browser type, and interactions with our website.
2. How We Use Your Information
We use your information for the following purposes:
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To process and fulfill your orders.
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To provide customer support and respond to inquiries.
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To improve our website and services.
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To send updates, promotions, and notifications (you can opt-out at any time).
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To prevent fraudulent transactions and ensure security.
3. No Return Policy & Exchange Policy
At SneakFresh, we have a strict no return policy. We do not accept returns for broken items, sizing issues, or incorrect product arrivals. However, we do offer exchanges under the following conditions:
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Customers must provide an unedited, continuous opening video as evidence to verify the issue.
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If the video confirms that the product was received damaged, incorrect, or defective, we will process an exchange for the correct product.
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Without an opening video, claims for incorrect or damaged items will not be accepted.
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Exchanges will be subject to stock availability and must be requested within 5-7 days of delivery.
4. Data Security
We take security seriously and implement industry-standard measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.
5. Third-Party Services
We may use third-party services for payment processing, analytics, and marketing. These providers have their own privacy policies governing the use of your information.
6. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us at sneakfresh777@gmail.com.